Refund policy

303 – Return, Exchange & Refund Policy

1. Eligibility

Returns and exchanges can be requested within 7 days of delivery.

Items must be unused, unwashed, undamaged, and returned with all original tags and packaging intact.

Damaged, defective, or incorrect items must be reported within 2 days of delivery.

An unboxing/opening video is mandatory for claims related to damaged, defective, or incorrect items.

2. Returns

A flat ₹165 return shipping charge will be deducted from all approved returns, including reverse pickup costs.

Refunds are processed only after the returned item:

• Reaches our warehouse, and
• Successfully passes quality inspection.

Refund Processing Time

Refunds are typically processed within 6–14 business days, depending on courier timelines and location.

A tracking link will be shared once the return pickup has been scheduled.

COD charges and COD convenience fees are non-refundable.

3. Clearance Sale Items

Products purchased from the "Super Sale" or "Clearance Sale" section are considered final sale items and are not eligible for return, exchange, or refund.

Eligible products may also display a "Super Sale" or "Clearance Sale" label on the product page.

Returns, exchanges, or refunds for Clearance Sale items will only be accepted if:

• The wrong item is delivered, or
• The item is received in a damaged or defective condition.

4. Refund Method

Refunds are issued to the original payment method whenever possible.

For COD Orders

Refunds will be processed via Bank Transfer or UPI.

COD charges and COD convenience fees remain non-refundable.

5. Exchanges

Exchanges are available only for size-related issues, subject to stock availability.

Clearance Sale items are not eligible for exchange.

If the requested size is unavailable, you may:

• Wait for the item to be restocked, or
• Opt for a refund after deduction of applicable return shipping charges (₹165).

COD charges remain non-refundable.

6. Exchange Fees

A flat ₹95 exchange fee applies to size exchanges.

If a prepaid order is refused or cancelled at the time of delivery, a ₹135 logistics deduction will apply.

7. Return & Exchange Process

Return or exchange requests must be submitted within 7 days of delivery.

Contact Us

Email: 303@acidhouse.in

Website Chat Support: Available at the bottom-right corner of the website.

Process

Submit your return or exchange request.
Our courier partner will arrange a pickup.
The item will be inspected upon arrival at our warehouse.
Approved refunds or exchanges will then be processed.

Courier delays may occasionally occur due to weather conditions, operational issues, or regional logistics constraints.

8. Order Cancellations

Before Packing / Processing

Orders may be cancelled.

A ₹65 cancellation fee will be deducted from the refund amount.

After Packing / Processing

A ₹115 processing and logistics fee will be deducted.

Pre-Order or Out-of-Stock Items

No cancellation fee applies.

After Dispatch

Orders cannot be cancelled once dispatched.

If eligible, a return request must be submitted after delivery.

If a prepaid order is cancelled after dispatch, the amount will be refunded only after the package is received back at our warehouse, subject to a deduction of ₹165 towards shipping and reverse logistics charges.

9. Damaged or Incorrect Item Policy

If you receive a damaged, defective, or incorrect item, we will provide a replacement at no additional cost.

If the same item is unavailable, you may choose:

• A full refund, or
• An alternative product of equivalent value.

Conditions

• The issue must be reported within 2 days of delivery.
• An unboxing/opening video is mandatory for damaged item claims.
• Pickup and replacement eligibility remains valid for 7 days from delivery.